Shipping policy

Digital Products & Pattern Downloads

All crochet patterns available in our shop are instant-download digital PDF files.

Shipping Fees: There are absolutely no shipping fees, taxes, or physical delivery charges for digital items.

Delivery Method: Delivery is fully automated. As soon as your checkout is complete, an instant download link will appear on your screen. A backup link containing your PDF file will also be automatically emailed to the address you provided. *

No Physical Package: You will not receive any physical yarn, hooks, or printed papers in the mail for digital pattern purchases.

Physical Products & Future Crochet Kits.

For all physical, tangibly shipped items (such as upcoming crochet kits, yarn packages, or finished handmade pieces), the following terms apply:

  1. Processing & Turnaround Times: All physical orders are packed and prepared for transit within 2–4 business days of your purchase, unless stated otherwise on the specific product page (such as for custom or made-to-order pieces). Business days do not include weekends or major holidays.
  2. Shipping Rates & Destinations: We currently ship to the United States and Canada. Shipping rates are calculated automatically at checkout based on the total weight of your package and your delivery destination.
  3. Tracking Your Package: As soon as your physical order is handed to the shipping carrier (USPS, UPS, etc.), an automated shipping confirmation email containing your tracking number will be sent to you. Please allow up to 24 hours for the carrier to update the tracking status.
  4. Lost, Stolen, or Damaged Packages: Once a package leaves our studio and is accepted by the shipping carrier, transit times and handling are completely out of our control. If your tracking details state that your package was "Delivered" but you cannot locate it, please check with your neighbors or contact your local post office branch directly to open an official inquiry. For packages heavily damaged in transit, please take photos of the packaging immediately and reach out to us at support@pamelayarbroughdesigns.com so we can assist you with a carrier claim.